I had an amazing pizza last night with really disappointing service. I ordered takeaway for dinner, from Il Grappolo in Rozelle. It had a great rating on Urbanspoon and I was craving delicious pizza!
Alarm bells started when I called up to order, after perusing the online menu from their own website, which stated free delivery. I was told that there was a minimum purchase price of $20, after asking for the Prosciutto pizza, which WAS $20 on the website. I was charged $21 upon delivery.
I didn’t question it at the time as I don’t like to cause a fuss, but first of all the woman on the phone made it sound as though the pizza was LESS than the minimum $20 order for free delivery, and then I was asked for MORE than the purchase price on a supposedly “free delivery”.
It’s especially sad because the pizza was so yummy! I’m not a fan of misleading websites and businesses that are happy to lure people in with false promises. If you’re not happy with a minimum $20 order for free delivery (to a location which is 850 metres away!) then say so, amend your policies to a minimum order you are happy with, or tell the customer on the phone the true price and don’t advertise free delivery.