Franchises are a hit and miss for me. You know what to expect. You assume the quality will be the same everywhere.
A friend of mine used to manage at KFC. I would complain the chips were always undercooked. He would always defend them and say they’re cooked exactly how they are supposed to be (it’s all a matter of timing!) But for me, the chips were not cooked for long enough and obviously the required time isn’t long enough!
I remember visiting San Churros years ago when it was in Melbourne CBD. Their hot chocolate was thick and the churros were new and exciting.
I visited the Glebe store while at the 2013 Glebe Street Fair. The weather was dismal and hot chocolate seemed like a great idea, especially as it started bucketing down with rain just as we were walking past, without umbrellas!
It wasn’t the same quality I remember, though. The hot chocolate just didn’t seem thick enough. The churros were a little pale. The iced chocolate, though, was spot on. It wasn’t busy and so wasn’t too loud. It was okay.